Product Warranty

Limited Warranty

Hydrogroom, Inc./Bestinshowtrolleys is the original manufacturer and warrants to the original purchaser that this new Bestinshow Trolley, Tack Box or Dog Crate is free from defects in material and workmanship.

Any repairs or replacement resulting from the normal use, and the intended use that is due to faulty material and/or inferior workmanship will be repaired or replaced for one year to the original purchaser of the trolley. Repair or replacement is at the sole discretion of Hydro Groom, Inc./Bestinshowtrolleys.

All shipping costs of replacement components and/or trolleys to Hydro Groom, Inc is the responsibility of the purchaser. The shipping charges for the repair or replacement trolley will be paid by Hydro Groom, Inc. back to the original purchaser.

The shipping charges for the repair or replacement trolley will be paid by Hydro Groom, Inc. back to the original purchaser. The customer is to cover all other shipping charges, if applicable.

The LIMITED WARRANTY does not cover:
* damage or other product problems that result from abuse and/or abnormal use
* case contents, meaning anything living or non-living inside or outside of the trolley
* wear and tear to handle grips, trolley skirts, wheels or grooming noose
* damage caused by dogs/animals to any part of the trolley, inside or out
* damaged to trolley from weather conditions or acts of God
* Wobbling wheels are not defective. The BIS Trolley casters are designed for a low speed application. The casters feature Foam Filled wheels that have NO air in the tires, thus eliminating the possibility of the wheels going flat. Foam filled wheels may wobble due to the uneven weight distribution of pets and items inside the trolley OR due to a light load OR due to the floor or surface conditions.

No statement by Seller or any person by words or action shall constitute a warranty by Hydro Groom, Inc./Bestinshowtrolleys other than as described herein.

You have purchased a quality trolley from people who care about your satisfaction. Do not hesitate to contact our home office at (336)520-1890 if you have any questions and/or problems. Please leave a detailed message and someone will contact you as quickly as possible.


Return Policy

All sales are final. As a responsible retailer we cannot accept returned trolleys due to Parvo Virus, parasites, worms, Giardia, mange, ringworm, kennel cough, canine influenza, etc. We cannot accept the responsibility should a used trolley be contaminated. Bestinshowtrolleys are made to order. We do not accept trade-ins. We will be happy to answer your questions when making a final decision to purchase your trolley.

Please do keep in mind that once your order has shipped, it cannot be cancelled and If you refuse an order, it will then fall under our standard return policy, where round-trip shipping costs will be deducted from your refund once we are assured that the trolley shipment was never opened.

All returned products must be in the original packaging, and in original condition. We cannot accept returns on items that have been used, modified, abused or misused.

Special Orders: Please understand that any order that is not considered a standard advertised product will be considered as a special order. These items are specifically produced to fill your order, and are built specifically for your order at your request. These items can be returned, however, a 50% deposit of the order amount is non-refundable should you cancel your order once production has begun. If you have any questions regarding your order, please email us, or call us.

If Your Order Arrives Damaged:

The products we carry are packaged properly to resist damage during shipment. If your order arrives damaged please refuse the order and/or contact us immediately. If possible please take photos of the product and the packaging so that a claim may be filed with the carrier. Fedex and UPS require that all packaging be returned with the product for examination.

We are dedicated to resolve the problem for you.

It’s our company mission to make your purchasing experience as pleasant, and stress-free as possible. If we’ve made an error, or a product arrives damaged, and we’re not able to remedy the situation with repair, replacement parts, or a full replacement, we will gladly pay to return the item to us. If there is a manufacturer defect, we can replace the part, or the entire item if necessary.

Thank you and we hope you enjoy our products!